Patient Notice

LATES, CANCELLATIONS & NO SHOWS

If you are going to be late, PLEASE SEND A COURTESTY TEXT OR CALL THE SURGERY.  There will be a 10-minute grace period   After 10 minutes your appointment will be cancelled and a missed appointment fee of £20 will be charged.

If you need to cancel your appointment then please give us 24 hours’ notice by calling the surgery and leaving a message. 

NO SHOWS ARE NOT TOLERATED.  If you do not show you will be asked to pay a £20 deposit for your next appointment. Two no shows will result in you not being able to rebook with Sandy & Bielby.

We appreciate things happen and we can’t always keep our appointments, but please be considerate for others and us during these very busy times.

TRANSPORT/TAXIS

If you require a taxi booking then please let the Practice Manager or your Podiatrist know when you arrive, this will allow time for booking as waiting times can be up to 30/40 minutes.

CARERS

If you are the carer of a patient, we do not know then we would kindly ask that you stay throughout the appointment so we can communicate with you if the patient is struggling in anyway.

Sandy & Bielby

would like to thank you for your help and understanding.