LATES, CANCELLATIONS & NO SHOWS
If you are going to be late, PLEASE SEND A COURTESTY TEXT OR CALL THE SURGERY. There will be a 10-minute grace period After 10 minutes your appointment will be cancelled and a missed appointment fee of £20 will be charged.
If you need to cancel your appointment then please give us 24 hours’ notice by calling the surgery and leaving a message.
NO SHOWS ARE NOT TOLERATED. If you do not show you will be asked to pay a £20 deposit for your next appointment. Two no shows will result in you not being able to rebook with Sandy & Bielby.
We appreciate things happen and we can’t always keep our appointments, but please be considerate for others and us during these very busy times.
TRANSPORT/TAXIS
If you require a taxi booking then please let the Practice Manager or your Podiatrist know when you arrive, this will allow time for booking as waiting times can be up to 30/40 minutes.
CARERS
If you are the carer of a patient, we do not know then we would kindly ask that you stay throughout the appointment so we can communicate with you if the patient is struggling in anyway.
Sandy & Bielby
would like to thank you for your help and understanding.
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